right of withdrawal

Returns

Our return policy is valid for 30 days. Unfortunately, if your purchase is more than 30
days in the past, we are unable to offer you a refund or
exchange.

To be eligible for a return, your item must be unused
and in be in the same condition in which you received it. The
item must also be in its original packaging.

Some items are completely non-returnable.
Perishable goods such as cannabis flowers or seeds cannot be
returned.

Furthermore, the following items cannot be returned:
* Vapes
* Cosmetics
* Groceries such as tea
* CBD oils

In order to complete your return, we need a receipt or a
Proof of purchase.

In certain situations, only partial refunds will be given
(if applicable)
We will also notify you of the approval or rejection of your
refund.
If your refund is approved been processed. After
a few days, your
credit card or original payment method will be automatically credited.

Late or missing refunds (if applicable)
If you haven't received a refund yet, check
First your bank account again.
Then contact your credit card company. It may
take some time for your refund to post.
Next, contact your bank. There is often a
processing time before a refund is posted to your account.
If you have done all of this and have still not
received a refund, please contact us at lukas@supherb.shop.
Sale items (if applicable)
Only regular priced items can be refunded,
Sorry, sale items are not eligible for a refund.

Exchange (if applicable)

Exchanges will only be granted for defective or damaged items.
If you would like to exchange an item for the same item,
send us an email at lukas@supherb.shop and mail the
item to: Praterstraße 14, Vienna, Vienna, 1020, Austria .

Gifts

If the item was marked as a gift upon purchase and sent directly to you
, you will receive a voucher
equal to the purchase value when you return the item. Once we have
received the returned item, you will receive a voucher by email.

If the item was not marked as a gift at purchase or sent to the
giver, a refund will be issued to the
giving person, and the giving person will be informed of the
return

Shipping

To return your product you should send your product to:

Praterstraße 14, Wien, Vienna, 1020, Austria.

You will have to
pay the shipping costs for returning your item yourself. Shipping costs cannot be refunded. If you receive a
refund, the return postage costs
will be deducted from your refund.

The time it takes for the exchanged item to reach you
may vary depending on the Your country of residence will vary.

If you are shipping an item over €75, you should
consider using a tracked shipping service or purchasing
shipping insurance. We cannot guarantee
that we will receive the item you have returned.