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Shipping & Returns
SHIPPING ZONES
We ship to all EU countries. In general, we are very flexible when it comes to shipping zones - if you are sending from a non-EU country, please contact hello@supHerb.shop.
SHIPPING
From a minimum order value of €50, supHerb will cover the shipping costs, so shipping is free for you. Up to an order value, shipping costs € 4.20. By the way, your supHerb products will be shipped with GLS.
SHIPPING / PACKAGING
Our orders are sent odorless. In addition to the regular packaging, we seal odor-intensive products with a special vacuum sealer. In addition, each of our packages contains a strong-smelling lavender scented sachet. In addition, the orders are shipped in neutral packaging.
RETURNS
In general, we unfortunately cannot offer returns for supHerb flowers, as they are a natural product and perishable goods. However, if you want to return CBD oils or vapes, please contact our customer service at hello@supHerb.shop.
PAYMENT METHODS
supHerb works with the payment service provider Vivawallet to offer a wide range of payment methods. You can use Vivawallet to make purchases with the following credit cards: Visa, MasterCard, Amex, Discover, Union, Dinner and JCB and Giropay. In addition, you can pay with Coinbase with a wide variety of cryptocurrencies and of course you can also pay by bank transfer.